Terms of service

Booking terms

Payment

We take 25% of the session when you book. The balance is charged on the day.

Cancelling

• More than 48 hours before: everything back.
• 24 to 48 hours before: half back.
• Inside 24 hours: the deposit stays with us.

A room booked for tonight is very hard to re-let, which is the whole reason for the last line.

Approval rooms

The Vault is confirmed by hand. Your card is held rather than charged until we say yes, and if we cannot take the booking the hold is released.

The rooms

Rooms are hired as they stand, with the gear listed on each room's page. We will always tell you before your session if something in the room has changed.

Damage

You are responsible for damage beyond ordinary wear. Tell us before you leave and we will work it out with you.

Liability

Bring your own insurance for your own equipment. We are not liable for gear left in the building.